Benny Hutahayan, Bernard Nainggolan, Gindo L. Tobing
Purpose: This study aims to map the relaxation of rules/laws, legal awareness and legal compliance of MSMEs who are customers of Bank Mandiri. Design/method: This research is a quantitative study using a questionnaire as a research instrument. The analytical method used in this study is a biplot analysis. Findings: The results showed that there was a diversity of excellence in relaxation at each location of MSMEs both in terms of indicators and variables. Originality: The originality of this study is that no research has examined the variables of relaxation of rules/laws, legal awareness and legal compliance of MSMEs who are customers of Bank Mandiri, especially during a pandemic. © 2022, The Author(s), under exclusive licence to Springer Nature Switzerland AG.
Brawijaya University, Kota Malang, Indonesia; Indonesian Christian University, Jakarta, Indonesia; Malang, Indonesia