Edy Yulianto, Quratulain Syahirah Awang Ali, Mohd Hafiz Hanafiah, Wiyata Wiyata, Sukmawati Nur Salamah
Business Continuity Management (BCM) is vital for resilience and operational continuity but is underexplored in tourism. This study focuses on crisis and the impact of BCM practices on organizational resilience and performance in Indonesia’s tourism sector. Data from 140 Central Java tour operators, analyzed using SPSS and PLS-SEM, reveal that Embeddedness of Continuity Practices (ECP) significantly enhances resilience and performance, boosting stability and resource efficiency. However, gaps in management support, preparedness, and external requirements limit these benefits. Mediation analysis highlights planned and adaptive resilience as critical elements to ensure BCM significantly influence performance, particularly via ECP. The findings emphasize integrating BCM into daily operations, prioritizing proactive risk management, and addressing current gaps to build capacity. By adopting comprehensive strategies, Indonesia’s tourism sector can enhance resilience, ensuring long-term success in an unpredictable environment. © The Author(s) 2025.
Fakultas Ilmu Administrasi, Universitas Brawijaya, East Java, Malang, Indonesia; Faculty of Applied Social Sciences, Universiti Sultan Zainal Abidin, Gong Badak Campus, Kuala Nerus, Malaysia; Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam, Malaysia; Institute for Biodiversity and Sustainable Development (IBSD), Universiti Teknologi MARA, Shah Alam, Malaysia
