Ye Fahmi Assagaf, Yatnanta Padma Devia, Lilya Susanti
The Total Quality Management (TQM) was considered as one of the most essential approaches in enhancing the output quality of organizations or companies in the construction industry. While there have been numerous studies on TQM in the construction sector, this study consolidates the core variables from previous research and adds to the existing body of knowledge. This study also examines the implementation of TQM in Moluccas, a region that has not been previously studied. The dominant factor in the implementation of TQM in contractors in Moluccas is leadership as the main factor (RII 0.700). Strong leadership with a clear vision drives continuous quality improvement. The second factor is communication (RII 0.674), which emphasizes the importance of delivering fast and accurate information. Teamwork (RII 0.672) and process management (RII 0.662) also play a significant role in maintaining project quality. Other factors are organizational culture, focus on customer satisfaction, supplier management, and continuous improvement. Although continuous improvement has the lowest RII (0.590), this practice is still important for long-term quality sustainability. © 2025 Institute of Physics Publishing. All rights reserved.
Department of Civil Engineering, Universitas Brawijaya, Malang, Indonesia
