Vivin Ayu Lestari, Ismiarta Aknuranda, Mayang Anglingsari Putri
Usability is an important consideration in the design of software product quality attributes. Usability is not only making the system easy to use but the comprehension regarding destination user, context, and experience them. So it is very important to improve the usability of the product by combining the features and attributes known to benefit the user in the context of its use. This study aims to measure the level of usability of e-government website based on four aspects: effectiveness, efficiency and satisfaction (ISO 9241-11) and ease of use (SUS), so it can be the assessment of each aspect of are used to improve the system. The standard questionnaire used is UMUX (Usability Metric for User Experience), which consists of 4 item Likert scale (1-7). Furthermore, the results of this study can be used as a base to explore the problem of what happens when users use e-government. The evaluation results can be used to repair the system based on user experience. © 2017 IIJ.
Faculty of Computer Science, The Brawijaya University, Indonesia; Department of Computer Science, University of Brawijaya (UB), Indonesia
