Silvia Shinta Devi, Aryo Dewanto, Lukman Hakim
The health system in Indonesia has undergone major changes with the enactment of National Health Insurance program. Medical resume have an important role in health insurance claims, so delayed and incomplete medical resume completion will disrupt the process of insurance claims. This study aimed to determine effects of perceived ease of use, perceived usefulness, and attitude on doctor’s acceptance in completing medical resume at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital based on Technology Acceptance Model (TAM). TAM was used as a model in this study because medical resume is one form of information technologies that is still manual. Data collection for this study was conducted in March 2016 by using questionnaires given to 32 doctors at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital. The five-level Likert scale was used to measure each of the variables. The data were analyzed using Partial Least Square. The result showed that in general, physician acceptance at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital againts medical resume charging is in the high category and has perceived usefulness and attitude in both categories, while perceived ease of use is in the medium category. Copyright @ 2017, Kesmas: National Public Health Journal
Postgraduate Program in Hospital Management, Faculty of Medicine, Brawijaya University, Malang, Indonesia
