S. Sumardi, Adji Achmad Rinaldo Fernandes
Purpose: The purpose of this paper is to analyze the relationship between management process alignment, service quality, organizational commitment and high educational performance. Design/methodology/approach: The population of this study was all higher education institutions which provide undergraduate program and operate in Makassar. This study included a total sample of 312 respondents. Findings: There is significant effects of mediation variables of service quality (M1) and organizational commitment (M2) on the relationship between management process alignment (X) and high educational performance (Y) in Makassar, Indonesia. Research limitations/implications: For this study, cross-sectional data are used considering only one point of time due to which it is harder to see developments. There is a diversity of the characteristics of respondents, especially in terms of age, education, and status, so there is a possibility of a different perception of the content of the questionnaire that affected the selected answer. Originality/value: This study considered the significant effects of mediation variables of service quality (M1) and organizational commitment on the relationship between management process alignment (X) and high educational performance. Previously, no research has been undertaken to examine the relationship between the location of the study and higher education institutions in the context of Makassar, Indonesia. © 2018, Emerald Publishing Limited.
Department of Management, Faculty of Economic and Business, Universitas Hasanuddin, Makassar, Indonesia; Department of Statistics, Faculty of Mathematics and Natural Sciences, Universitas Brawijaya, Malang, Indonesia
