Nilawati Fiernaningsih, Umar Nimran, Kusdi Raharjo, Zainul Arifin
The aim of this research was to examine the effect of work-life balance on organisational pride, the effect of work-life balance on job satisfaction, the effect of work-life balance on organisation citizenship behaviour, the effect of organisational pride on job satisfaction, the effect of organisational pride on organizational citizenship behaviour, and the effect of job satisfaction on organisational citizenship behaviour. Data were collected from 209 employees of five-star and four-star hotels in the City of Malang, East Java, Indonesia, by administering questionnaires. The data were analysed using GeSCA. The findings show that work-life balance had a significant effect on organisational pride, work-life balance had a significant effect on job satisfaction, work-life balance had a significant effect on organisational citizenship behaviour, organisational pride had a significant effect on job satisfaction, organisational pride had a significant effect on organisational citizenship behaviour, and job satisfaction had a significant effect on organisational citizenship behaviour. The findings provide managers an insight that employees� life balance in the environment is important to the development of employees� voluntary behaviours that support the company�s activities. Managers develop programmes for the purpose of promoting balance between employees� personal interests and work, causing employees to have a sense of pride in the company the belong, take satisfaction from their work, and finally, create positive behaviours supporting the company in attaining its goals. This study investigated the direct and indirect effects of work-life balance on organisational citizenship behaviour through organisational pride and job satisfaction. Studies on the effect of work-life balance on organisational citizenship behaviour and the effect of organisational pride on organisational citizenship behaviour in the hospitality industry are limited. Thus, this research was conducted to demonstrate the importance of work-life balance, organisational pride, and organisational citizenship behaviour. © 2019, Primrose Hall Publishing Group.
Department of Business Administration, State Polytechnic of Malang, Department of Business Administration, Faculty of Administrative Science, Brawijaya University, Malang, Indonesia; Brawijaya University, Malang, Indonesia
