Ns. Kristianto Dwi Nugroho, Dr Setyawati Soeharto, Yulian Wiji Utami
Pre-hospital service in Indonesia is a service which is relatively new and still in the development stage. The main priority of this development is human resource development by increasing competence. But unfortunately, Indonesia does not yet have core competencies in pre-hospital services. On the other hand, competency is not an independent matter, many factors are related such as work experience and personality characteristics. This study used cross sectional approach with paper-based survey method on 120 respondents from,12 health centers (puskesmas), call center of TEMS and TEMS team in Hospital of Dr. Iskak. Experience had correlation with the competency of ambulance officers with sufficient correlation strength (p=0.000). Similarly, the personality characteristics had correlation that was also sufficient (p=0.000). Multivariate analysis found that experience was removed from the equation, and obtained the characteristics that related to competency. But the equation had a low strength (adjusted r square=0.232). In this study, competency related to two main variables, they were personality characteristics and experience. Experience was not only considered according to the length of working, but also how the people mastery their work. Neither the personality characteristic, had a role in the formation of a good competency. Personality characteristic was factor that related to the competency. The competency needed to improve the quality of pre-hospital service and reduce mortality experienced by the patient. © 2019, Indian Journal of Public Health Research and Development. All rights reserved.
Brawijaya University, Sawojajar, Malang, Est Java, Indonesia; Faculty of Medicine, Brawijaya University, Sawojajar, Malang, Est Java, Indonesia
