Septiana Hariyani, Imma Widyawati Agustin
Traffic congestion was the main problem in major cities in Indonesia, including DKI Jakarta, Bogor, Oepok, Tangerang, and Bekasi. To solve such a problem, the government initiated to build a BRT (Bus Rapid Transit) as known as Transjakarta. Transjakarta was the first Bus Rapid Transit transportation system in South East and South Asia. The main focus for this research was The Corridor 13 Transjakarta because of it was the only one which had a Busway Special Fly Over for 9,3 km known as a JLKB (Busway Special Flyway) connecting The Ciledug Raya and Tendean street. This research aimed to measure the customer's satisfaction towards the service of The Corridor 13 Transjakarta. The analytical method used in this research was the customer satisfaction index. The research indicated people still not satisfied yet towards the service of Corridor 13 according to the result of CSI was only 44%, and there were unsatisfying-variables which found on The Corridor 13 Transjakarta that needs to be improved. © 2019 Author(s).
Department of Urban and Regional Planning, Engineering Faculty, Brawijaya University, Jl. MT. Haryono 167, Malang City, East Java, 65145, Indonesia
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